New Vector Range of Automated Cutting Solutions

Present on every continent, Lectra generates nearly 90% of its revenues outside France and serves over 23,000 customers. Specialized in the markets and businesses of its customers, Lectra provides personalized responses to the problems faced by companies of all sizes, from major brands, retailers, and manufacturers to designers, prime contractors, and subcontractors. It enables decision makers, wherever they are located, to choose and optimize the Lectra technologies best suited to their needs. Because all customers expect the highest level of service, Lectra has developed its own international network—with 690 marketing, sales, and service specialists—completed by agents and distributors in certain countries. Powerful and flexible, Lectra’s network is constantly evolving to respond to new needs, such as the growth in transnational sales in the automotive sector.
To enable each company to adapt Lectra’s products to its specific needs, Lectra backs its technology with a complete line of services and offers customers both global and local assistance. More than 590 Lectra consultants, trainers, engineers, and technicians provide high value-added services that meet the exact needs of customers on a daily basis, including consulting and training, installation and start up, software updates and evolution, onsite and remote assistance, and provision of spare parts and consumables.
With five International Call Centers in Bordeaux (France), Milan (Italy), Madrid (Spain), Atlanta (United States), and Shanghai (China)—all accessible via the Internet—Lectra offers its customers real-time intervention from its 90 experts. They are able to take remote control of the customer’s software and hardware online to provide interactive assistance. Lectra’s Call Centers now handle more than 50,000 calls per month, helping customers to optimize their installations by minimizing or eliminating risks of downtime.