To ensure a perfect fit between customer needs and the intelligent cutting room offer, Lectra backs its technology with a complete line of Power Contracts to help customers make the most of their investment and reach optimal performance levels. Adapted to the needs of each production model, the aim with these contracts is to: - Guarantee the reliability of the production unit
- Accelerate return on investment
- Optimize cutting processes Thanks to this comprehensive range of high value-added services, Lectra can ensure its cutting solutions run at maximum efficiency: Vector maintains an average uptime of 98%.
Smart services at the heart of the system
The Vector automatic cutting systems feature Lectra’s smart service technology, which keeps them in continuous, secure dialogue with the Lectra Call Center nearest to the production site. Equipped with over 120 sensors that transmit data in real time, Vectors are able to maintain continuous monitoring and provide assistance in real time, assuring optimal performance and production levels.
The cutter’s pilot software includes a maintenance system that allows it to evaluate and manage the need for interventions. An alert system allows for preventative maintenance before any difficulties occur, limiting the need for help and ensuring maximum uptime. Detailed error reports are regularly produced to allow intervention at the exact level of difficulty before or after communication with the Call Center. These actions are recorded and analyzed to improve the efficiency of remote interventions.
A global approach
By signing up for a Power Contract, Lectra clients benefit from the expertise of 290 engineers, technicians, and industry experts, dedicated to making their investment as reliable and profitable as possible. They are there to prevent any slow downs or interruptions in the production process. Lectra teams intervene in real time, onsite or remotely, on software and systems, from five international Call Centers. Lectra also guaranties a minimum intervention time, maximum availability of spare parts and consumables, and makes the newest software innovations developed by its research teams available to its clients. Lectra draws on extensive experience with the best industrial practices to adapt its services offer to the specific needs of its clients. This enables them to determine the lowest maintenance cost and guarantee optimal function in the cutting room.
Driven by the desire for constant improvement, Lectra’s more than 190 trainers and consultants rigorously analyze client processes, enabling them to define and implement projects more effectively. They also provide assistance during the training and optimization stages as part of a holistic services offer.
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