Improving the menu of services offered by Lectra has been an
integral part of its new automated cutting solutions since their
inception. Advances made in terms of productivity, quality, and
return on investment are also the results of true innovation with
respect to the services offered.
Smart services at the heart of the system
The maintenance plan integrated into the cutter’s operating
software enables it to assess and manage service requirements.
Through the warning system, action can be taken even before
failures occur, thus limiting the need for intervention by Lectra
technicians and guaranteeing maximum availability of the cutting
system. Detailed error reports are systematically produced so
that action can be taken on the exact cause of a malfunction
directly or after transmission to the Call Center. By saving
maintenance service history, efficiency can be improved following
its analysis. Finally, system performance reports, generated by the
operating software, provide real added value to the solution,
giving decision makers all the tools they need to perfect plans for
improving cutting room productivity.
A global approach
For Lectra, the sale of an automated cutting solution does not
end with the delivery of a machine. The mission of the technical
experts is to ensure perfect integration within the customer’s
industrial environment—configuration, security testing, and
connection to the computer system. Special training programs,
supported within the Vector operating software, are offered in
order to ensure that each user (operator, maintenance, or methods
personnel) has the required level of knowledge. This training,
which evolves based on the degree of involvement and autonomy of
the user, is validated by Lectra to ensure the acquisition of
technical knowledge.
Even more customized service to meet a variety of needs
Lectra has always been committed to supporting its customers
over the long term, whether by remote assistance through its own
network of International Call Centers, availability of its
specialists in the field and close to its customers, or by the
availability of customized consumables and spare parts. Today, in
order to better respond to the variety of specific needs of its
customers, Lectra has developed a new set of global service
offerings that is simpler and better adapted, and that uses the
latest technologies available on the market.
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