Maximize equipment usage

Thanks to a comprehensive range of high value-added services, Lectra can ensure its cutting solutions run at maximum efficiency: the average uptime of its Vector cutting solutions is 98%.

Embedded electronics allow the Vector cutting system to monitor and detect machine behavior in real time. This valuable source of information makes it possible to predict potential problems and to anticipate issues to avoid interruptions in production that can prove costly.

Lectra’s experts can also detect when equipment is not optimally configured for maximum output and cutting quality. They are able to provide customers with the system configuration that best responds to criteria including type of fabric, spread thickness, and type of cutting blade.

Through its five international Call Centers available around-the-clock, Lectra’s automotive industry and solutions experts are always on hand to provide the real-time remote support that customers need to get the most out of their intelligent cutting room.

When required, Lectra experts use dedicated tools to simulate the events that led up to a malfunction and call the customer to propose a specific action plan. Nearly 70% of the time, corrective actions can be implemented remotely without the need for physical intervention.

Lectra’s international Call Centers ensure a response time of 30 minutes for customer support by phone or with experts ready to intervene whenever and wherever necessary. Customers can expect the intervention of a Lectra expert within 24 to 48 hours for all aspects of their cutting room.

Automotive customers are informed of and have access to the most recent value-added technological innovations for their intelligent cutting room solutions, through Lectra’s various service offers.

Software updates, which can be installed and/or enhanced through remote assistance, ensure continuous equipment improvement over time.

> Streamline maintenance operations