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> solutions > fashion cutting room > maximize equipment usage
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To ensure its cutting room offer is perfectly tailored to its customers' needs, Lectra has developed a full range of service contracts offering high added value, to guarantee production unit reliability, accelerate return on investment and optimize manufacturing processes.
| | Anticipate and correct issues | |
Through its full range of high added-value service contracts, Lectra can guarantee maximum efficiency for its cutting equipment with an average availability rate of 98%.
The onboard technology integrated into its Vector systems monitors and detects the machine's behavior in real time. An analysis of this information is used to predict and anticipate problems so that preventive action can be taken and production stoppages avoided.
Based on this information, Lectra's experts can detect any incorrect system configuration and take account of the fabric type, spread thickness and blade characteristics to suggest a more appropriate configuration, and thus optimize the machine's output and cutting quality.
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Enjoy real-time remote support | |  Distributed among five international Call Centers, available 24 hours a day, Lectra's business and solutions experts provide real time remote assistance, via the Internet, to help customers make the most of their solutions.
By analyzing the status reports sent by automatic cutting equipment, Lectra's experts can simulate the sequence of events leading up to the identification of a problem and suggest a specific plan of action. In 70% of cases, corrective action can be taken remotely.
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Rely on guaranteed response time | |
Throughout the world, Lectra's Call Centers offer local assistance, with experts ready to intervene by telephone within 30 minutes or on site within 24 hours.
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Stay on the leading edge | |  Through the most recent innovations and technologies, Lectra's customers benefit from a production unit operating at its very best.
Software updates, which can be remotely accessed, guarantee continuous improvement of equipment over the long term.
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To help fashion manufacturers optimize their production processes, Lectra's services are designed to:
> Streamline maintenance operations
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