Description of the offer

Field of activity

Customer Success

Location

Tunis , Tunisia

Contract type

Permanent

Working type

Full time

Experience required

3 - 5 years

Job category

Employé

Date

Reference

REC11650

Consumables & Parts Sales Representative

Job description
  1. POSITION SUMMARY

The primary function of this position is to direct and co-ordinate the Customer Services business activities (Consumables & Parts) associated with the company’s products and services portfolio, and establish the strategy in compliance with Group requirements.

The main objectives will be to develop recurring revenues, to sell Consumables & Parts within XXXX and overachieving the budget, maximize our penetration, our service differentiation and the company image by ensuring a high standard of service.

 

  1. DUTIES AND RESPONSIBILITIES:

 

  • Consumables & Parts (using Siebel, Oracle, Business Objects and other back-office tools)
    • Selling actively consumables & parts, making offers and follow up the actions
    • Analyze and report service sales activities for C&P business
    • Provide customer installed base and/or contract data to Service Management Team and Sales Team
    • Creating action plans for consumables & parts
    • Planning, implementation and follow up of marketing actions

 

  • Reporting and communication and administration

 

    • Sending reports and statistics on time to the Service Director
    • Provide regular reports to the local management and to the Group Headquarters
    • Report weekly on its activities (interventions, TOP, networks, training)
    • Finalizing of Hunting-lists
    • All necessary administrative tasks belonging to this position

 

  • Administration

 

    • Ordering consumables & parts and parts for the customers at plant in France
    • control of deliveries, coordination with our French and XXX Logistic Center
    • sending and invoicing the goods to the end user
    • stock management
    • contact person for internal and external questions/requests related to Consumables & Parts

 

 

  • Transportation and customs clearance

 

    • clearing of the goods for import
    • Organizing and preparing of the customs clearance incl. all required documentation (through customs broker) for import of the goods
    • Responsible for the process of entering the goods through customs clearance
    • Translation of all required documentation for customs’ needs
    • Arranging and controlling the delivery to the end-users
  •  

 

  1. POSITION QUALIFICATIONS:

 

  • Experience in services and maintenance management
  • Experience in training, business-to-business consultative selling would be appreciated
  • 5 years experience in Sales and Acquisition
  • Must be computer literate: Advanced knowledge of MS Word, Excel and PowerPoint applications (CRM Siebel) experience a plus; Business Objects report writing also a plus
  • Must have strong communication and organizational skills
  • Ability to prioritize and handle several projects at once
  • Must be motivated and friendly
  • Must be a team player and successfully juggle and complete multiple priorities

 

  1. EDUCATION AND/OR EXPERIENCE:

 

  • Apprenticeship in business
  • Ideally completed by a diploma/qualification in Management/Administration
  • Fluency in English is required
  • Capability to analyze/describe a specific industry or service line: concepts, terminology, processes, core functions, best practices, etc.

 

  1. BEHAVIOUR AND PERSONAL QUALITIES

 

  • Besides being creative, dynamic, charismatic, bright, analytical and ambitious, the job holder must have:
    • Ambition and potential to progress within the organization
    • High levels of adaptability and energy and ability to take decisions and initiatives
    • Capacity to handle a multitude of ongoing issues and an incisive mind to ensure the ability to focus on priorities
    • Strong sense of responsibility, independence and a spirit of enterprise
    • First class communication and presentation skills written and oral, able to operate at most senior levels
    • Ability to work as part of a team (team-player)
    • Excellent customer service skills
    • Sales orientation

Candidature

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