Description of the offer

Field of activity

Manufacturing

Location

San Francisco, CA, or AZ , United States

Contract type

Permanent

Working type

Full time

Job category

Employee

Date

Reference

2021-5156

Field Service Engineer - San Francisco or Arizona, USA (Req# 2021-5156)

Job description

Lectra develops premium solutions that give fashion, automotive and furniture companies the means to embark on Industry 4.0 with confidence. We empower brands, manufacturers and retailers, providing them with the market respect and peace of mind they deserve. Lectra offers Collection Design, Manufacturing and Management solutions (CAD, CAM, PLM, PIM, DAM), Cutting Room solutions and Competitive Intelligence solutions. Founded in 1973, today Lectra has more than 30 subsidiaries across the globe, serving customers in over 100 countries. With 1,750 employees, Lectra reported revenues of €240 million in 2020. Lectra is listed on Euronext (LSS).

In June 2021, Lectra acquired Gerber Technology, a USA-based company founded in 1968. Like Lectra, Gerber Technology develops software and automation solutions for fashion, automotive, furniture and other businesses across the globe.

By uniting, Lectra and Gerber Technology will become the ultimate Industry 4.0 partner for their customers.  For more information, please visit www.lectra.com.

We currently have an exciting opportunity for a Field Service Engineer in either the  San Francisco area or in the Arizona area to support our customers on all Gerber products both on-site and by telephone, as required. 

RESPONSIBILITIES

Diagnose and repair hardware malfunctions on all products, both on-site and by telephone, as required. Performs preventative maintenance, pre-installation planning, maintain required test equipment and spares kits required to solve customer’s problem.  Has knowledge of commonly used concepts, practices and procedures within field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. 

  • Provide diagnostics and repair of hardware malfunctions of customer systems.
  • Provide pre-installation guidance to customers as to system requirement and physical lay-out
  • Provide new system and system upgrade installations
  • Perform preventative maintenance on customer systems
  • Maintain and submit accurate records of service reports, installation, time, RRB and expense reports
  • Ensure service fail-safe procedures are met
  • Ensure defective and good parts are returned to the distribution center in line with service policy and procedure
  • Sustain superior skills on assigned products with respect to troubleshooting, repair and maintenance techniques.
  • Provide back up site support as directed by management

 QUALIFICATIONS

  • Associate’s degree, military school or equivalent
  • 1-3 years of experience service on site maintenance with emphasis on computer-related devices and mechanical devices 
  • Excellent interpersonal relationship skills
  • Excellent written and oral communication skills
  • Capable of sustaining high energy self-motivation on a daily basis
  • Extensive domestic travel required
  • Strict attention to detail in all maintenance operations
  • Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee will normally work alone without assistance from others.  While performing the duties of this job the employee  is regularly required to sit, stand, talk and hear; and operate a motor vehicle.  The employee  is frequently required to use hands to finger, handle, or feel and reach with hands and arms.  The employee  is frequently required to stand, walk, stoop, kneel, or crouch.  The employee is frequently required to lift up to 50 pounds.  Close vision required.
  • Clean driving record required 
  • PREFERRED - Fluent in English and Spanish

This position is salaried and is also eligible for overtime.

 

Please apply at https://careers-lectra.icims.com/ 

Candidature

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