Field Services Technician (f/m)

EUROPE
ROMANIA
Field Services Technician (f/m)
Reference:
REC08679

Field of activity:
Customer Care

Location:
Campina (Area) or Sibiu (Area)

Contract type:
Permanent

Experience required:
3-5 years

Languages required: English, Romanian


Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship to the sales organisation during pre-sales, demo’s, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.

 

DUTIES AND RESPONSIBILITIES

 

Main activities

· Field Service repair on HW and SW products

· Solution setup, testing and verification on-site

· Trouble shooting / deep failure analysis

· HW and SW installation and customer trainings

· Preventive maintenance and System audits

· On-call duty

· Inventory management of car stock

· Continuous support in optimizing service level

· System integration

· Reporting of service activities

 

Beside activities

· Support of fair’s

· Sales of service

· Hotline support



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