Field Services Technician (f/m)

Field Services Technician (f/m)

Field of activity:
Customer Care

Pitesti (Area)

Contract type:

Experience required:
3-5 years

Languages required: English, Romanian

Delivery of professional Field Service on HW (mechanical/electronical) and SW products to customer to achieve a high customer satisfaction. Close relationship to the sales organisation during pre-sales, demo’s, tests and installations. To ensure that services offered by Lectra are delivered to customers with high quality and professional manner to generate overall customer satisfaction.




Main activities

· Field Service repair on HW and SW products

· Solution setup, testing and verification on-site

· Trouble shooting / deep failure analysis

· HW and SW installation and customer trainings

· Preventive maintenance and System audits

· On-call duty

· Inventory management of car stock

· Continuous support in optimizing service level

· System integration

· Reporting of service activities



Beside activities

· Support of fair’s

· Sales of service

· Hotline support





· Qualification as mechatronics engineer or equivalent education

· 3 years of experience desirable

· Mechanical and electronic skills

· Analytical structural working

· Good knowledge of Windows/Office Software/Tools, TCP/IP and Wireless connections

· SW skills in OS, Network, FW, Applications

· Data capturing / management basic skills, (e.g. SQL)

· Service behaviour and customer orientation

· Self education

· Mobility / Flexibility

· Capacity of teamwork and conflict management

· Proven ability to communicate effectively

· Driving license for car

· Self dependent working behaviour and ability to assert oneself

· Languages:

- Romanian fluent

- English very good

- Hungarian a big plus

- other languages are welcome

· Willingness for 100% travel