Software Support Engineer M/F

Software Support Engineer M/F

Field of activity:
Customer Care


Contract type:

Experience required:
3-5 years

Languages required: French, English


Software Support Engineer M/F


Within our Research and Development center, located in Bordeaux/cestas, we are looking for our future PLM Support Engineer to join a specialized team.

Lectra provides the support level 3 for his Lectra Fashion PLM (Product Lifecycle Management) solution through a dedicated team within the R&D.



Position summary


The team comprising four support engineers evolves in an Agile context under the responsibility of a Support Manager.



Duties and responsabilities


- Incident tickets management via the Support Center and SalesForce tools (functional and technical incident, training, installation...)

- Priorities distribution under the team

- Installation of the solution at customers site: in pre-production and production.

- Migration of the solution to the new versions at customers site: in pre-production and production.

- Setup and configuration of the solution through the administration tools: PLM Manager, Lectra Easy Configure, Framework SDK

- Incidents analysis on data exchange (ETL, Lectra Easy conncet)


Position Qualifications


With a secondary school diploma +5 years (College of Engineering or equivalent), you have at least 3 years of experience in a support, integration or software development team in the industry and software sectors.


The skills in the following technical elements is essential:

- Database  administration : Oracle 11G / 12G

- SQL and J2EE development

- Operating system : Microsoft Windows Server


The following knowledges are additional assets:

- Applications server : Jboss

- ETL development with Talend

- Object-Relational Mapping : Hibernate

- Reporting tool iReport (Jasper)


Methodical and autonomous, you enjoy working within a team and you have a good communication skill.


The advanced knowledge of professional English, both written and spoken, is essential


Interested to learn more?

Please send your application with reference number : 18-098 to the following address :