Care Services Cutting Room
Since 2007, every equipment in Lectra's cutting room is directly connected to our Customer Care experts, enabling the majority of queries and issues to be rapidly diagnosed and resolved remotely. Sensors and counters embedded in our solutions allow us to continuously monitor the equipment's health and minimize the risk of production downtime.
Online and Onsite Support
Preventive and Predictive Maintenance
Lectra software is regularly updated with new functionalities – you can start using the latest version as soon as it’s ready. You can choose the best time to move to the new version and we’ll help you make the transition – ensuring the new settings are installed and providing all the support your teams need.
At Lectra we have our own inventories of spare parts and based on our experience, we know the most frequently required part and the most critical ones, too. The supply and replacement of spare parts enable you to save time and to keep maintenance costs under control. You get priority access to stock and you do not need to wait for a quotation approval.