We are customer-centric
870 employees (1/3 of our workforce) work closely with our customers to accompany them. We put the customer at the center of everything and go further to understand and anticipate your goals and objectives.
Our promise
Lectra's Experience Center
The Experience Center is a premium contact point with our customers as part of the customer success journey. It’s a place where customers can meet us and understand how they can succeed in their digital transformation thanks to Lectra’s technology, services, and teams.
Based in France, Italy, the United States, and China, the Experience Centers guarantee a premium experience to all our visitors regardless of their location.
Customer Success Managers
To accompany our customers on their transformation path, Lectra has deployed almost 100 Customer Success Managers to empower our customers to achieve their desired outcomes, ensure the seamless onboarding, adoption and continuous improvement of Lectra solutions.
Lectra's Expertise Centers
The Expertise Center is a privileged point of contact with our customers to carry out preventive and predictive maintenance to ensure uninterrupted production. The role of the Customer Support Engineers within the Expertise Center is to provide technical support for customers who are using Lectra’s cutting solutions in order to resolve technical anomalies before breakdowns or to fix breakdowns as soon as possible.
Lectra has 12 Expertise Centers based in France (Bordeaux-Cestas), in the USA (Atlanta and Tolland), Brazil (Blumenau), Vietnam (Hô Chi Minh, Turkey (Istanbul), Spain (Madrid), Italy (Milan, Japan (Osaka), Portugal (Porto), South Korea (Seoul) and China (Shanghai).
