We are customer-centric

Customer Success: at the heart of Lectra's organization

The goal of Lectra’s Customer Success team is to help our customers make the most of our solutions with a premium user experience. Customer centricity is a fundamental principle and goes beyond customer service: it is about trust and collaboration.

870 employees (1/3 of our workforce) work closely with our customers to accompany them. We put the customer at the center of everything and go further to understand and anticipate your goals and objectives.

Our promise

24/7

Assistance

99

%

machine uptime

90

%

Customer Satisfaction Score

Lectra's Experience Center

The Experience Center is a premium contact point with our customers as part of the customer success journey. It’s a place where customers can meet us and understand how they can succeed in their digital transformation thanks to Lectra’s technology, services, and teams.

Based in France, Italy, the United States, and China, the Experience Centers guarantee a premium experience to all our visitors regardless of their location.

Customer Success Managers

Elevate your experience with a Lectra Customer Success Manager - your dedicated advisor and essential support. To accompany our customers on their transformation path, Lectra has deployed almost 100 Customer Success Managers to empower our customers to achieve their desired outcomes, ensure the seamless onboarding, adoption and continuous improvement of Lectra solutions.

Lectra's Expertise Centers

The Expertise Center is a privileged point of contact with our customers to carry out preventive and predictive maintenance to ensure uninterrupted production. The role of the Customer Support Engineers within the Expertise Center is to provide technical support for customers who are using Lectra’s cutting solutions in order to resolve technical anomalies before breakdowns or to fix breakdowns as soon as possible.

Lectra has 12 Expertise Centers based in France (Bordeaux-Cestas), in the USA (Atlanta and Tolland), Brazil (Blumenau), Vietnam (Hô Chi Minh, Turkey (Istanbul), Spain (Madrid), Italy (Milan, Japan (Osaka), Portugal (Porto), South Korea (Seoul) and China (Shanghai).

Discover Lectra Services

We help our customers make the most of our solutions by ensuring they achieve their business value faster. We support our customers’ progressive empowerment and autonomy by sharing expertise, knowledge and resources.