Lectra
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Facilitating customers digital transformation thanks to Lectra's Customer Success approach
Watch this short video to understand how Lectra helps its customers make the most of our solutions with a premium user experience.

Key points
The video highlights how Lectra supports its clients in their digital transformation journey through a dedicated Customer Success approach.
- Customer Success Strategy: Lectra goes beyond simply delivering technology. It partners with clients to ensure successful adoption and long-term value from its solutions.
- Premium Customer Experience: The goal is to provide a high-quality user experience through continuous support, personalized guidance, and a strong, trust-based relationship.
- Role of Customer Success Managers: Nearly 100 experts are dedicated to helping clients:
- Deploy Lectra solutions effectively
- Maximize the value of the tools
- Continuously improve their processes
- Experience & Expertise Centers:
- Experience Centers: Physical spaces where clients can explore Lectra’s solutions, ask questions, and receive tailored demonstrations.
- Expertise Centers: Technical hubs offering preventive maintenance and support, located in multiple countries.
- Key Results:
- 99% machine availability
- 90% customer satisfaction
- 24/7 support
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Lectra
Product-related articles