Lectra
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Facilitating customers digital transformation thanks to Lectra's Customer Success approach

Watch this short video to understand how Lectra helps its customers make the most of our solutions with a premium user experience.

Key points

The video highlights how Lectra supports its clients in their digital transformation journey through a dedicated Customer Success approach.

  • Customer Success Strategy: Lectra goes beyond simply delivering technology. It partners with clients to ensure successful adoption and long-term value from its solutions.
  • Premium Customer Experience: The goal is to provide a high-quality user experience through continuous support, personalized guidance, and a strong, trust-based relationship.
  • Role of Customer Success Managers: Nearly 100 experts are dedicated to helping clients:
    • Deploy Lectra solutions effectively
    • Maximize the value of the tools
    • Continuously improve their processes
  • Experience & Expertise Centers:
    • Experience Centers: Physical spaces where clients can explore Lectra’s solutions, ask questions, and receive tailored demonstrations.
    • Expertise Centers: Technical hubs offering preventive maintenance and support, located in multiple countries.
  • Key Results:
    • 99% machine availability
    • 90% customer satisfaction
    • 24/7 support

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