Lectra Services: Software
Helping you achieve long-term success
From consulting and implementation to onboarding and customer success, Lectra Software Services is here to ensure that you achieve your business goals by fully leveraging our software. Here, we offer more than just technical support; we provide services that will help you grow your business – by guaranteeing that your software is adapted to your needs and performing at its best.
Get more from your Lectra software
Get round-the-clock technical support
Our Lectra Expertise Center is composed of 150 solution experts worldwide, who will provide real-time monitoring of your software to anticipate issues ahead of time, and resolve them remotely.
Simplify onboarding and go live quickly
We handle onboarding and implementation in-house, ensuring the fastest lead-time between acquisition of a Lectra solution and the moment the customer achieves efficient operations.
By sharing expertise, knowledge and resources, we help our customers gain autonomy and become operational quickly.
We have created learning pathways that are based on online documentation and face-to-face training.
Define your own path to success
Essential for our Industry 4.0 offering, our customer success management team offers a wide range of valuable expertise and assistance to support you in meeting your objectives.
With the SMART framework, based on specific, measurable, achievable, and timely criteria, we help you define your own goals and success plan.
Through a series of benchmark tests, we will lead you to the solution that best meets your business needs.
This common roadmap is used to ensure progress in increasing productivity, material savings and optimizing your human resources.
Use the best version of your software all the time
Lectra software is regularly updated with new functionalities.
Subscribers can start using the latest version as soon as it’s released.
Subscribers choose the best time to install the new version and we help them make the transition – ensuring the new parameters are set while providing all the support their teams need.