Lectra services contracts: why it pays to be covered

Read our article to find out how much you can gain with a robust Lectra services contract

What is the true cost of downtime?

According to an Aberdeen Strategy Research study, unplanned downtime can cost, on average, $260,000 per hourAccording to a more recent survey, the cost of unplanned downtime has increased by 50% over the last two years due to soaring inflation and production lines running at higher capacity.

Unplanned downtime is not only financially costly but can also result in material waste, need for overtime labor, rescheduling projects or late delivery, loss in production and resources.

Paying for a robust maintenance and services contract that enables you to avoid downtime and inefficient manufacturing is therefore a cost that you cannot afford not to pay.

    The priceless benefits of Lectra’s service contracts

    Lectra’s service contracts help companies achieve their two top priorities:

    • on-time delivery to customers 
    • maximum payback on their investment


    With a services contract in place, customers can focus on their core operations, confident that they have the support they need.

    Lectra’s service contracts ensure that customers have access to timely technical support and maintenance services, as well as ongoing software upgrades and training. This can help minimize downtime, reduce costs, and improve overall performance. With a services contract in place, customers can focus on their core operations, confident that they have the support they need.

    Technical assistance
    Predictive and preventive maintenance
    Consumables and parts
    Software pilot evolution

      Our services have evolved in step with our solutions, our customers’ industries and their needs. We have integrated more data, automation, digitalization and expertise into all of our services for improved service efficiency and quality.

      We assist our customers with a range of support, maintenance and knowledge services:

      • worldwide, best-in-class customer support;
      • optimal equipment productivity and availability;
      • maximized maintenance effectiveness;
      • continuous learning and knowledge services;
      • a comprehensive view of operations based on cutting room data.

      With a services contract, you can reduce unplanned downtime and mean time between failures using sophisticated predictive and proactive maintenance services

      Digital assistance from solutions experts means you spend less time waiting for technicians to perform onsite interventions and more time producing. With a cloud-based dashboard application that centralizes equipment data, you can easily monitor machine status no matter where you are.

      The result: improved productivity and material optimization, enhanced quality and maximized availability.

      Lectra’s service commitments

      Increase machine availability, decrease maintenance costs

      Data is the heart of our services contract offer. There are many ways we can utilize the data generated by our applications, as well as data from our customers’ information systems and other cutting line equipment. It gives us a comprehensive overview of what’s going on in the cutting room – its pain points, strengths and weaknesses. Our Professional Services team guarantees our customer’s data integrity and privacy.

      Technical assistance

      Remote, onsite and online support services means you spend less time waiting for technicians to perform onsite interventions and more time producing. Permanent access to online support allowing users to submit issues and requests 24h/24 7j/7. Direct access to the Lectra Experience Center, staffed by solution experts, enables rapid analysis and remote resolution of most issues.

      When needed, you can rely on our global network of over 200 field services engineers around the world to arrive at your site, with the cost of labor and replacement parts covered by your contract.

      Service contract subscribers can also log service requests or any issues they may encounter at any time and track progress on a dedicated online portal.

      Predictive and preventive maintenance

      Maintenance is vital to the performance of your Lectra equipment. We plan regular preventive maintenance in advance with no disruption to your production schedule. Regularly scheduled audits with Lectra experts allow you to control maintenance costs, avoid excessive use of spare parts and breakdowns.

      An Industry 4.0-ready cutting room takes maintenance a step further. The secure data flow from the hundreds of sensors and counters embedded in Lectra equipment alerts us of potential issues, so we can intervene before any failure occurs. For example, the sensors enable us to detect non-optimized settings or abnormal functioning so we can prevent any quality or performance issues before they occur.

      Consumables and parts

      Customers under service contracts have fast, easy access to the right parts at the right time with local spare part stocks and priority delivery. Only Lectra can provide you with the perfect cutting blades, sharpening belts and bristle blocks that ensure optimal performance of Lectra solutions and allow you to consistently meet quality requirements.


      Boost performance with data-driven decision-making


      A clear, reliable view of the most relevant production information makes it easy for companies to quickly identify areas for improvement. That is why subscribers to a Lectra services contract have access to a dashboard that provides them with a consolidated, dynamic view of your Lectra cutting room (per site) and maintenance KPIs anytime, anywhere, on any device.


      Benefit from always up-to-date technology

      Software pilot evolution

      Our software services help you stay at the forefront of technology and adapt to new IT industry standards. Lectra Software is regularly updated with new functionalities. Subscribers can start using the latest version as soon as it is released. Subscribers choose the best time to install the new version and we help make the transition – ensuring the new parameters are set while providing all the support their teams need.

      Already a Lectra Customer?

      Log in to our MyLectra portal or contact your local Lectra Call Center for easy access to care and support.