Lectra services contracts: why it pays to be covered

According to an Aberdeen Strategy Research study, unplanned downtime can cost, on average, $260,000 per hour. According to a more recent survey, the cost of unplanned downtime has increased by 50% over the last two years due to soaring inflation and production lines running at higher capacity.

Unplanned downtime is not only financially costly but can also result in material waste, need for overtime labor, rescheduling projects or late delivery, loss in production and resources.

Paying for a robust maintenance and services contract that enables you to avoid downtime and inefficient manufacturing is therefore a cost that you cannot afford not to pay.

Lectra’s service contracts help companies achieve their two top priorities:

• on-time delivery to customers 
• maximum payback on their investment

With a services contract in place, customers can focus on their core operations, confident that they have the support they need.

Lectra’s service contracts ensure that customers have access to timely technical support and maintenance services, as well as ongoing software upgrades and training. This can help minimize downtime, reduce costs, and improve overall performance. With a services contract in place, customers can focus on their core operations, confident that they have the support they need.

1. Technical assistance
2. Predictive and preventive maintenance
3. Consumables and parts
4. Dashboard
5. Software pilot evolution

Our services have evolved in step with our solutions, our customers’ industries and their needs. We have integrated more data, automation, digitalization and expertise into all of our services for improved service efficiency and quality.

We assist our customers with a range of support, maintenance and knowledge services:

• worldwide, best-in-class customer support;
• optimal equipment productivity and availability;
• maximized maintenance effectiveness;
• continuous learning and knowledge services;
• a comprehensive view of operations based on cutting room data.

With a services contract, you can reduce unplanned downtime and mean time between failures using sophisticated predictive and proactive maintenance services. 

Digital assistance from solutions experts means you spend less time waiting for technicians to perform onsite interventions and more time producing. With a cloud-based dashboard application that centralizes equipment data, you can easily monitor machine status no matter where you are.

The result: improved productivity and material optimization, enhanced quality and maximized availability.

Dashboard

A clear, reliable view of the most relevant production information makes it easy for companies to quickly identify areas for improvement. That is why subscribers to a Lectra services contract have access to a dashboard that provides them with a consolidated, dynamic view of your Lectra cutting room (per site) and maintenance KPIs anytime, anywhere, on any device.

Software pilot evolution

Our software services help you stay at the forefront of technology and adapt to new IT industry standards. Lectra Software is regularly updated with new functionalities. Subscribers can start using the latest version as soon as it is released. Subscribers choose the best time to install the new version and we help make the transition – ensuring the new parameters are set while providing all the support their teams need.