Lectra’s service commitments
Increase machine availability, decrease maintenance costs
Data is the heart of our services contract offer. There are many ways we can utilize the data generated by our applications, as well as data from our customers’ information systems and other cutting line equipment. It gives us a comprehensive overview of what’s going on in the cutting room – its pain points, strengths and weaknesses. Our Professional Services team guarantees our customer’s data integrity and privacy.
Technical assistance
Remote, onsite and online support services means you spend less time waiting for technicians to perform onsite interventions and more time producing. Permanent access to online support allowing users to submit issues and requests 24h/24 7j/7. Direct access to the Lectra Experience Center, staffed by solution experts, enables rapid analysis and remote resolution of most issues.
When needed, you can rely on our global network of over 200 field services engineers around the world to arrive at your site, with the cost of labor and replacement parts covered by your contract.
Service contract subscribers can also log service requests or any issues they may encounter at any time and track progress on a dedicated online portal.
Predictive and preventive maintenance
Maintenance is vital to the performance of your Lectra equipment. We plan regular preventive maintenance in advance with no disruption to your production schedule. Regularly scheduled audits with Lectra experts allow you to control maintenance costs, avoid excessive use of spare parts and breakdowns.
An Industry 4.0-ready cutting room takes maintenance a step further. The secure data flow from the hundreds of sensors and counters embedded in Lectra equipment alerts us of potential issues, so we can intervene before any failure occurs. For example, the sensors enable us to detect non-optimized settings or abnormal functioning so we can prevent any quality or performance issues before they occur.
Consumables and parts
Customers under service contracts have fast, easy access to the right parts at the right time with local spare part stocks and priority delivery. Only Lectra can provide you with the perfect cutting blades, sharpening belts and bristle blocks that ensure optimal performance of Lectra solutions and allow you to consistently meet quality requirements.
Boost performance with data-driven decision-making
Dashboard
A clear, reliable view of the most relevant production information makes it easy for companies to quickly identify areas for improvement. That is why subscribers to a Lectra services contract have access to a dashboard that provides them with a consolidated, dynamic view of your Lectra cutting room (per site) and maintenance KPIs anytime, anywhere, on any device.
Benefit from always up-to-date technology
Software pilot evolution
Our software services help you stay at the forefront of technology and adapt to new IT industry standards. Lectra Software is regularly updated with new functionalities. Subscribers can start using the latest version as soon as it is released. Subscribers choose the best time to install the new version and we help make the transition – ensuring the new parameters are set while providing all the support their teams need.
